Refund policy

Jib Sticks Carbon Fiber Ski Pole Warranty

1. Warranty Coverage: Jib Sticks ("the Company") warrants that the carbon fiber ski pole ("the Product") is free from defects in materials and workmanship under normal use for a period of 1 year from the original date of purchase.

2. What is Covered: This warranty covers manufacturing defects and faults in materials related to the carbon fiber ski pole. It includes but is not limited to issues such as delamination, structural failure, or any other defects that arise from normal and proper use.

3. What is Not Covered: This warranty does not cover damage caused by misuse, abuse, accidents, modifications, improper maintenance, normal wear and tear, or any other circumstances beyond the control of Jib Sticks. Specifically, damage caused by solvents and adhesives, damage caused by rocks, rails, chairlifts, and uncontrolled crashes will not be covered under this warranty, except on a case-by-case basis determined by Jib Sticks.

4. Claim Process: To make a warranty claim, the customer must provide proof of purchase and contact Jib Sticks' customer service at jibsticksdesign@gmail.com within the 1-year warranty period. The Company may request additional information or evidence of the defect.

5. Resolution Options: Upon verification of a valid warranty claim, Jib Sticks, at its discretion, may choose to repair or replace the defective Product. If the Product is no longer available, a comparable product will be provided.

6. Exclusions and Limitations: To the extent permitted by law, Jib Sticks' liability under this warranty is limited to the repair or replacement of the defective Product. In no event shall Jib Sticks be liable for any consequential or incidental damages.

7. Transferability: This warranty is non-transferable and applies only to the original purchaser of the Product.

By purchasing the Product, the customer acknowledges and agrees to the terms of this warranty.

Customer Service: jibsticksdesign@gmail.com